CAREER EXECUTIVE SERVICE BOARD
Citizen’s Charter
Vision Mission Core Values
Professional Development
CESB Citizen’s Charter
FRONTLINE SERVICES:
Eligibility and Rank Appointment
Written Examination
Assessment Center
Performance Validation
Board Interview and Conferment
Rank Appointment
Issuance of Certificate of Eligibility (Walk-in)
Authentication of Certificate of Eligibility (Walk-in)
Response to Inquiries on Examination Results and other CES Matters (Phone-in)
Response to Inquiries on CES Eligibility Exam and other CES Matters
Counseling/ Assistance on CES Eligibility and other CES
Request for Accreditation/ Equivalency
Participation in CES Trainings /Seminar /Fora
Performance Management and Assistance
Issuance of Certified True Copy of CESPES Feedback Report
Issuance of CESB Referral/ Endorsement Letter under the Placement Program
Policy and Legal Matters
Reply to Written Queries on Policy and Legal Matters
Counseling/ Assistance on Policy and Legal Matters
Information and Technology Support
Database Extraction Query
General Administration
Matters • Records Management
Request for Refund of Fees
Public Assistance/ Feedback Mechanism
A CES that provides leadership and continuity in governance, imbues relevance,
builds collaboration and inspires trust in achieving national development goals
hand in hand with political leaders, the bureaucracy and the citizens.
We will maintain continuity and stability in the civil service and serve as a critical link between government and the Filipino people.
We will infuse our ranks with well-selected and development-oriented leaders and through them, bring change, expertise and leadership
for a responsive public service.
We will be known for:
PROFESSIONALISM
We will serve with the relevant knowledge, skills and attitude.
INTEGRITY
We will work with adherence to the highest standards of ethical conduct.
INNOVATION
We will continuously seek new ideas, strategies and tools to improve public service.
COMMITMENT
We will remain focused in carrying out the CES mission in partnership with stakeholders to respond to emerging challenges.
EXCELLENCE
We will nurture our talents and do our best for the Filipino people.
Eligibility and Rank Appointment Division
Type of Frontline Service | Processing Time | Person in Charge | Fees | Form |
Written Examination | P 1,000.00 * P 1,500.00 ** P 150.00 | Written Exam Form | ||
| 20 mins. | Program Officer (Ms. Ercee M. Capati) | ||
| 2 weeks before conduct | Ms. Ercee M. Capati / Mr. Agustin G. Moquite | ||
| ½ day | Examiners / Proctors | ||
| 2 months after conduct | Program Officer (Ms. Ercee M. Capati) |
* - for late submission of application (per CESB Resolution No. 1181 s. 2014)
** - for change of venue and schedule
Eligibility and Rank Appointment Division
PROCESSING OF EXAMINATION APPLICATION
Schedule of Availability of Service:
Upon announcement of ERAD through the CESB website 8:30 a.m. – 5:30 p.m.
Requirements:
An applicant must be a Filipino Citizen of good moral character and possesses the following requirements:
Government Sector, Career Service
He/ She must have been appointed to a CES position; or
Eligibility and Rank Appointment Division
He/ She must have been designated in an Acting Capacity or Officer-In- Charge (OIC) of a CES position for at least six (6) months; or
He/ She must have been appointed to at least a Division Chief position (SG-
24) and possesses at least three (3) years managerial experience.
Government Sector, Non-Career Service
He/ She must have been appointed to a non-career position whether under coterminous or contractual status in any department or agency of the government with at least three (3) years managerial experience, and has served the government for the same period at the time of his/her application; provided he/ she must have been occupying a position equivalent or higher than a Division Chief (SG-24).
Eligibility and Rank Appointment Division
Private Sector
Outstanding men/ women from outside the government maybe allowed to take the written examination; provided he/ she falls under any of the following categories:
A proprietor who is performing managerial/ supervisory functions for at least three (3) years; and,
An incumbent of a managerial position exercising supervisory functions, as defined under these rules, for a minimum period of three (3) years.
Eligibility and Rank Appointment Division
The following documents shall accompany the application form upon filing:
Copy of appointment paper to present position authenticated by the office personnel / administrative officer;
Service record authenticated by the office personnel/administrative officer;
Copy of the designation order duly authenticated by the office personnel/administrative officer in case the applicant is presently designated in an acting capacity or officer-in-charge of a CES position for at least six (6) months;
Eligibility and Rank Appointment Division
Three (3) identical photographs, (size 2” x 2”) with full name tag that includes the first name, surname and middle initial taken not more than six (6) months before the filing of the application. Only two (2) of the three (3) 2” x 2” photographs shall be submitted upon filing of the application. The applicant shall keep the third 2” x 2” photograph and shall bring the same on the day of the examination for posting in the examinee seat plan. Pictures that are scanned, photocopied or computer- enhanced will not be accepted.
Admission fee of ONE THOUSAND PESOS (P 1,000.00) either in CASH or in POSTAL MONEY ORDER payable to the CAREER EXECUTIVE SERVICE BOARD. PERSONAL CHECKS WILL NOT BE ACCEPTED; and
Eligibility and Rank Appointment Division
Photocopy of a valid Identification Card (ID) containing the applicant’s picture, signature, birth date and signed by the authorized Official.
Accomplished application forms must be filed directly with the Career Executive Service Board, No. 3 Marcelino St., Holy Spirit Drive, Diliman, Quezon City either personally or by mail.
Duration: 20 minutes
Eligibility and Rank Appointment Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
1 | Register with the guard on duty at the main entrance of the office building and get priority service number. | Give client a copy of the Application Form with corresponding number. | Guard on Duty (Mr. Samuel Maboloc / Mr. Raymund De Leon) | Written Examination Form (Revised Form May 2011) may be downloaded from the CESB website. | ||
Eligibility and Rank Appointment Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
2 | Go to the Eligibility and Rank Appointment Division (ERAD), fill-out the | Call priority service number. | Program Officer (Ms. Ercee M. Capati) | |||
application form, attach picture and photocopy of valid ID, and wait for the number to be called. | ||||||
3 | Submit to Processor the fully accomplished application form with pictures and photocopy of valid ID. | Screen the application form and the requirements. | Program Officer (Ms. Ercee M. Capati) |
Eligibility and Rank Appointment Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
4 | Wait to be called by the Processor. | If applicant is qualified to take the examination, process the application form and advise | Program Officer (Ms. Ercee M. Capati) | |||
client to pay the examination fee to the Cashier’s Office. | ||||||
5 | Pay to the Cashier. | Process payment and and issue O.R. | 5 mins. | Cashier/ Administrative Aides (Ms. Yvonne C. dela Cruz/ Ms. Mylene G. Villasis/ Ms. Delia M. Castillo) | P 1,000.00 |
Eligibility and Rank Appointment Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
6 | Go back to ERAD and present to Processor the O.R. with the | Indicate the schedule of examination in the application form and | 5 mins. | Program Officer (Ms. Ercee M. Capati) | ||
processed application form | application receipt; detach and give application receipt to applicant. | |||||
*** End of Transaction *** | ||||||
Eligibility and Rank Appointment Division
Type of Frontline Service Processing Time Person in Charge Fees Forms
Assessment Center P 17,000.00 * Assessment
P 8,500.00 ** Center
Application Form
Preparation of Letter of Invitation and 1 month before Program Officer Confirmation Receipt of Confirmation conduct (Ms. Narciliza O. Juan) Slip
Preparation of Masterlist of Examinees and Examinee Materials, Assessors and Administrator’s Kits
3 days before conduct
Program Officer
(Ms. Narciliza O. Juan)
Conduct of Assessment Center 1 day Assessors / Administrators
* Re-takers, CSEE in Non-CES position, MNSA/MPSA Graduates, SSL-Exempt Candidates and Candidates from the Private Sector
** First Timers
Eligibility and Rank Appointment Division
Type of Frontline Service | Processing Time | Person in Charge | Fees | Forms |
| 2 months after conduct | Assessors/ Program Officer (Ms. Narciliza O. Juan) | Letter result | |
*** End of Transaction *** | ||||
Eligibility and Rank Appointment Division
Type of Frontline Service Processing Time Person in Charge Fees Form
Validation Personal Data
Form and Candidate’s Profile
Preparation of 201 Folders 1 day Program Officer (Ms. Sharina Mae E. Ponferrada)
Publication of List of Candidates in the Philippine Daily Inquirer
Request for issuance of clearances from concerned agencies
1 day Program Officer (Ms. Sharina Mae E. Ponferrada)
1 day Program Officer (Ms. Sharina Mae E. Ponferrada)
P 800.00
Eligibility and Rank Appointment Division
Type of Frontline Service | Processing Time | Person in Charge | Fees | Form |
1 day | Program Officer (Ms. Sharina Mae E. Ponferrada) | |||
1 day for RVP 3 days for IVP | Program Officer (Ms. Sharina Mae E. Ponferrada)/ ERAD Chief (Mr. Darius R. Maya)/ CESB Certified Validator | |||
1 day | Program Officer | P 4,000.00 (RVP) | ||
Payment of Honorarium to Validators | (Ms. Sharina Mae E. Ponferrada) | P 10,000 (IVP) net of tax | ||
*** End of Transaction *** | ||||
Assignment of Candidate’s Folders to Validators
Conduct of validation of performance on- the-job
Review of Validation Reports and
Eligibility and Rank Appointment Division
Type of Frontline Service Processing Time
Person in Charge Fees Form
Board Interview and Conferment
Preparation of 201 Folders 1 day Program Officer
(Mr. Frederick Kin M. Fajiculay)
Preparation and Sending of Letter of Invitation to Candidates
Identification / Invitation of Panel of Interviewers
Review of Panel’s Recommendations and Payment of honorarium of interviewers
Preparation of agenda for those who have completed the eligibility process
1 day Program Officer
(Mr. Frederick Kin M. Fajiculay)
1 day Program Officer
(Mr. Frederick Kin M. Fajiculay)
1 day Program Officer
(Mr. Frederick Kin M. Fajiculay)
1 week Program Officer
(Mr. Frederick Kin M. Fajiculay)
P 1,000.00
per candidate (net of tax)
Confirmation slip
Eligibility and Rank Appointment Division
Type of Frontline Service | Processing Time | Person in Charge | Fees | Form |
| 1 day | Program Officer (Mr. Frederick Kin M. Fajiculay) | ||
| 1 day | Program Officer (Mr. Frederick Kin M. | ||
Fajiculay) | ||||
| 1 day | Program Officer (Mr. Frederick Kin M. Fajiculay) | ||
*** End of Transaction *** | ||||
Eligibility and Rank Appointment Division
Schedule of Availability of Service:
8:00 a.m. – 5:00 p.m. without noon break
Who May Avail of the Service:
Career Executive Service Eligibles (CESEs) and Career Executive Service Officers (CESOs)
What Are the Requirements:
CESB Resolutions No. 798, 1100 and 1124
Duration: One (1) hour and 15 minutes
Eligibility and Rank Appointment Division
How to avail of service:
Applicant / Client Service Provider Duration of
Activity
Person in Charge Fees Form
Receive and acknowledge application.
Evaluate applications for rank appointment.
10 mins. Records Officer (Mr. Agustin G. Moquite)
20 mins. Program Officer (Ms. Vanessa S. Rivera)
Prepare candidates’ profile / recommendation and other documentary requirements for the CES Governing Board’s deliberation and approval.
1 hr. / candidate
Program Officer (Ms. Vanessa S. Rivera)
Prepare transmittal to the OP-Search Committee Secretariat.
1 hr. Program Officer (Ms. Vanessa S. Rivera)
*** End of Transaction ***
Eligibility and Rank Appointment Division
Schedule of Availability of Service:
Monday - Friday 8:30 a.m. - 5:30 p.m.
Who may avail of the Service: Those who passed the examination but lost their certificate of eligibility/simply wish to secure a certification of eligibility.
What are the requirements:
Two valid IDs
If the request is filed through a representative, an Authorization Letter and/or Special Power of Attorney (SPA) and photocopy of one (1) valid ID of the representative should be presented together with the other requirements.
Duration: 20 minutes
Eligibility and Rank Appointment Division
Schedule of Availability of Service:
Monday - Friday 8:30 a.m. - 5:30 p.m.
Who may avail of the Service: Eligibles who want to have their certificate(s) of eligibility authenticated.
What are the requirements:
Original Certificate of Eligibility.
Two (2) valid IDs.
If the request is filed through a representative, an Authorization Letter and / or Special Power of Attorney (SPA) and photocopy of one (1) valid ID of the representative should be presented together with the other requirements.
Duration: 20 minutes
Eligibility and Rank Appointment Division
Schedule of Availability of Service:
Monday - Friday 8:30 a.m. - 5:30 p.m.
Who may avail of the Service: General Public
Duration: 20 minutes
Eligibility and Rank Appointment Division
Schedule of Availability of Service:
Monday - Friday 8:30 a.m. - 5:30 p.m.
Who may avail of the Service: General Public
Duration: minimum of 1 day / maximum of 7 days
Eligibility and Rank Appointment Division
Schedule of Availability of Service:
Monday - Friday 8:30 a.m. - 5:30 p.m.
Who may avail of the Service: General Public
Duration: 30 mins. to 1 hr.
Professional Development Division
Type of Frontline Service | Processing Time | Person in charge | Fees | Form |
Request for Accreditation / Equivalency | ||||
Eight (8) to twelve (12) days * | PDD Chief (Ms. Imelda B. Guanzon) | |||
Thirty (30) to forty-five (45) days * | PDD Chief (Ms. Imelda B. Guanzon) | P 800.00 |
Program Accreditation / Equivalency submitted by an Individual Official
Program Accreditation / Equivalency submitted by Training Institutions
* Upon completion of documentary and technical requirements
Professional Development Division
Schedule of Availability of Service:
8:00 a.m. – 5:00 p.m. without noon break
Who May Avail of the Service: All CESOs and CES Eligibles/ Training Institutions
What Are the Requirements:
For Program Accreditation / Equivalency submitted by an Individual Official:
A letter-request addressed to the Executive Director;
Detailed day-to-day program schedule;
Instructional aids (e.g., toolkits, workshop templates, instruction briefs/ guides, scorecards, structured learning exercises, and other materials);
Professional Development Division
Course and module references (e.g. lecture notes, hand-outs, readings and all supplementary learning materials) and audio-visual learning aids (e.g. PowerPoint slides, CDs/DVDs, films, audio-tapes and others);
Facilitators’ session training guides;
Pre and post program, reaction-evaluation, impact-results and other monitoring and evaluation instruments; and
Profile of all resource persons.
Duration: eight (8) to twelve (12) days upon completion of requirements
Professional Development Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
1 | Client submits letter to the Executive Director requesting for accreditation/ equivalency of a training attended within the last five years, attaching all pertinent documents. | Receive document, attach routing slip and forward it to OED for appropriate direction. | 11 minutes & 30 seconds | Records Officer (Mr. Agustin G. Moquite) | ||
2 | The OED through the Records Unit forwards the | 2 mins. | Records Officer (Mr. Agustin G. | |||
letter-request to the Professional Development Division (PDD) for review/ recommendation. | Moquite) |
Professional Development Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
3 | PDD reviews technical documents and renders | Five (5) days | PPD Chief (Ms. Imelda B. | |||
findings/ recommendations, and forwards to the Division Cluster Head/ Office of the Director III. | Guanzon) | |||||
4 | The Director III reviews the recommendations of PDD and submits comments to the Executive Director. | One (1) day | Director III (Atty. Giselle G. Durana) |
Professional Development Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
5 | The Executive Director renders decision on PDD’s | One (1) day | Executive Director (Atty. Ma. Anthonette | |||
recommendations. | V. Allones) | |||||
6 | If approved, PDD prepares agenda for Board’s discussion and approval. | Two (2) days | PDD Chief (Ms. Imelda B. Guanzon) | |||
7 | Agenda is reviewed by the Director III and forwards to the Executive Director | One (1) day | Director III (Atty. Giselle G. Durana) |
Professional Development Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
8 | Executive Director reviews the agenda and forwards to the Board Secretary for inclusion in the agenda. | One (1) day | Executive Director (Atty. Ma. Anthonette V. Allones)/ Board Secretary (Ms. Carmela M. Conti) | |||
9 | Upon approval of the Board, PDD prepares action document to be signed by | One (1) day | PDD Chief (Ms. Imelda B. Guanzon) | |||
the Executive Director. PDD releases the document and forwards to the requesting party. |
Professional Development Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
10 | If request is disapproved, PDD prepares a letter- | One (1) day | PDD Chief (Ms. Imelda B. | |||
reply to the official to be signed by the Executive Director. PDD releases the letter and forwards to the requesting agency. | Guanzon)/ Division’s Record Officer or DRO (Ms. Edith Villegas) | |||||
*** End of Transaction *** | ||||||
Professional Development Division
Schedule of Availability of Service:
8:00 a.m. – 5:00 p.m. without noon break
Who May Avail of the Service: All CESOs and CES Eligibles/ Training Institutions
What Are the Requirements:
For Program Accreditation / Equivalency submitted by a Training Institution:
A letter-request addressed to the Executive Director;
Detailed day-to-day program schedule;
Instructional aids (e.g., toolkits, workshop templates, instruction briefs/ guides, scorecards, structured learning exercises, and other materials);
Professional Development Division
Course and module references (e.g. lecture notes, hand-outs, readings and all supplementary learning materials) and audio-visual learning aids (e.g. PowerPoint slides, CDs/DVDs, films, audio-tapes and others);
Facilitators’ session training guides;
Pre and post program, reaction-evaluation, impact-results and other monitoring and evaluation instruments;
Profile of all resource persons; and
Company portfolio and SEC registration.
Duration: thirty (30) to forty-five (45) days upon completion of requirements
Professional Development Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
1 | Training institution submits letter to the Executive Director requesting for accreditation / equivalency of a training program | Receive document, attach routing slip and forward it to OED for appropriate direction. | 11 minutes & 30 seconds | Records Officer (Mr. Agustin G. Moquite) | ||
2 | The OED through the Records Unit forwards the letter-request to | 2 mins. | Records Officer (Mr. Agustin G. Moquite) | |||
PDD for review/ recommendation. |
Professional Development Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
3 | PDD reviews technical documents and observes during actual conduct of program (minimum of two days) and submits findings and recommendations to the Division Cluster Head/ ODIII. | Seven (7) days | PDD Chief (Ms. Imelda B. Guanzon)/ Authorized CESB personnel | |||
4 | The Director III reviews the | One (1) day | Director III | |||
recommendations of PDD and submits comments to the Executive Director. | (Atty. Giselle G. Durana) |
Professional Development Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
5 | The Executive Director renders decision on PDD’s recommendations. | One (1) day | Executive Director (Atty. Ma. Anthonette V. Allones) | |||
6 | If approved, PDD prepares agenda item for Board’s discussion and approval. | Two (2) days | PDD Chief (Ms. Imelda B. Guanzon) | |||
7 | Agenda item is reviewed by the Director III and forwards to the Executive Director. | One (1) day | Director III (Atty. Giselle G. Durana) |
Professional Development Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
8 | Executive Director reviews the agenda and forwards to the Board Secretary for inclusion in the agenda. | One (1) day | Executive Director (Atty. Ma. Anthonette V. Allones)/ Board Secretary (Ms. Carmela M. Conti) | |||
9 | Upon approval of the Board, PDD prepares action document to be signed by the Executive | One (1) day | PDD Chief (Ms. Imelda B. Guanzon)/ | |||
Director. PDD releases the document and forwards to the requesting party. | DRO (Ms. Edith Villegas) |
Professional Development Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
10 | If request is disapproved, PDD prepares letter – reply to the official to be signed by the Executive Director. PDD releases the letter and forwards to the requesting party. | One (1) day | PDD Chief (Ms. Imelda B. Guanzon)/ DRO (Ms. Edith Villegas) | |||
*** End of Transaction *** | ||||||
Professional Development Division
Type of Frontline Service | Processing Time | Person in Charge | Fees | Forms |
Participation in CES Trainings/ Seminars/ Fora | One (1) hour and thirty (30) minutes per application (PDD Action only) | Program Officer (Ms. Luzviminda d.R. Arbutante/ Ms. Lucre Mae H. Villaluna/ Mr. Paul Lindon P. de | P 3,500.00 per participant per day for residential programs (LAMP- SALDIWA and | Training Registration Forms |
Leon/ Ms. Vivian O. Bordeos) | GABAY); varies for other training programs |
Professional Development Division
Schedule of Availability of Service:
8:00 a.m. – 5:00 p.m. without noon break
Who May Avail of the Service: All CESOs and CES Eligibles/CSEEs
What Are the Requirements:
A letter addressed to Executive Director specifying intent to join in CES trainings Accomplished PDD prescribed training registration forms
Duration: One (1) hour and thirty (30) minutes (PDD Action only)
Professional Development Division
How to avail of service:
Applicant / Client Service Provider Duration of Activity Person in Charge
1 Client submits letter to the Executive Director indicating his/ her intent to participate in CES trainings.
Receive document, attach routing slip and forward it to OED for appropriate direction.
11 minutes & 30 seconds
Records Officer
(Mr. Agustin G. Moquite)
2 The OED through the Records
Unit forwards the letter-request to PDD for review/ recommendation.
mins. Records Officer
(Mr. Agustin G. Moquite)
PDD acts on the request and Fifteen (15) mins. Program Officer
requests client to accomplish training registration form.
(Ms. Luzviminda d.R. Arbutante/ Ms. Lucre Mae H. Villaluna/ Mr. Paul Lindon P. de Leon/ Ms. Vivian O. Bordeos)
Professional Development Division
How to avail of service:
Applicant / Client | Service Provider | Duration of | Person in Charge | |
Activity | ||||
4 | Client submits accomplished registration form. | |||
5 | PDD includes client’s name in the list of participants for the training and informs client of the status of participation. | Fifteen (15) mins. | Program Officer (Ms. Luzviminda d.R. Arbutante/ Ms. Lucre Mae H. Villaluna/ Mr. Paul Lindon P. de Leon/ Ms. Vivian O. Bordeos)/ DRO (Ms. Edith M. Villegas) | |
6 | PDD prepares formal letter of confirmation which contains training requirements and payment details. | One (1) hr. | Program Officer (Ms. Luzviminda d.R. Arbutante/ Ms. Lucre Mae H. Villaluna/ Mr. Paul Lindon P. de Leon/ Ms. Vivian O. Bordeos)/ DRO (Ms. Edith M. Villegas) |
Professional Development Division
How to avail of service:
Applicant / Client Service Provider Duration of Activity Person in Charge
7 PDD forwards letter of confirmation to the Executive Director for signature. PDD sends out letter to the
One (1) day Program Officer (Ms. Luzviminda d.R.
Arbutante/ Ms. Lucre Mae
client. H. Villaluna/ Mr. Paul
Lindon P. de Leon/ Ms. Vivian O. Bordeos)/ DRO (Ms. Edith M. Villegas)
*** End of Transaction ***
Performance Management and Assistance Division
Schedule of Availability of Service:
Monday – Friday
8:00 a.m. – 5:00 p.m. without noon break
Who May Avail of the Service:
CES Incumbents, CESOs, Eligibles and HR Officials. The request shall be facilitated only when CESPES ratings of concerned CES Officials have been completed and processed and the corresponding Feedback Report furnished the CES Official and the HR Official of his/her respective Agency.
Performance Management and Assistance Division
What are the Requirements:
For request sent through mail: (duration is within 24 hrs. from receipt of the written request) Written request of concerned Official should indicate the following information:
Name of the person to whom the Report shall be sent if other than the concerned
CES Official;
Contact telephone number if the Report shall be sent through fax or
Postal address if the Report shall be sent through snail mail.
For walk-in requests: (duration is within 30 mins.)
Written request of concerned Official. If the bearer of the request is not the concerned CES official, the request should indicate the name of the person authorized to receive the Report.
Performance Management and Assistance Division
How to avail of service (for requests sent through mail):
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
1 | File written request with the CESB Records Unit. | Receive and record the request, prepare routing slip and | 11 minutes & 30 seconds | Records Officer (Mr. Agustin G. Moquite) | ||
forward to the OED for appropriate direction. | ||||||
2 | The OED through the Records Unit forwards the request to the Performance Management and Assistance Division (PMAD) for action. | 2 mins. | Records Officer (Mr. Agustin G. Moquite) |
Performance Management and Assistance Division
How to avail of service (for requests sent through mail):
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
3 | Log in the request, validate in the RIS database the existence of the record, retrieve file copy of CESPES Feedback Report, reproduce a copy of said Report and stamp “Certified True Copy” on it, for signature of the division head. | 26 mins. | DRO (Ms. Rebecca D. Villas) | P 80.00 | ||
Performance Management and Assistance Division
How to avail of service (for requests sent through mail):
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
4 | Package the Report in an envelope and log in the tracking system the release of | 2 mins. & 30 seconds | DRO (Ms. Rebecca D. Villas) | |||
document. | ||||||
5 | Accomplish the mailing request form and transmit the same with the Report to the Finance and Administrative Division (FAD). | 3 mins. | DRO (Ms. Rebecca D. Villas) |
Performance Management and Assistance Division
How to avail of service (for requests sent through mail):
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
6 | The FAD sends out the document. | 1 hr. | Courier (Mr. Eduardo S. Bargo) | |||
*** End of Transaction *** | ||||||
Performance Management and Assistance Division
How to avail of service (for walk-in requests):
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
1 | File written request with the CESB PMAD | Record the request in the logbook. | 2 mins. | DRO (Ms. Rebecca D. Villas) | ||
2 | Validate in the RIS database the existence of the record, retrieve file copy of CESPES Feedback Report, reproduce a copy of said Report and stamp “Certified True Copy” on it, for signature of the division head. | 26 mins. | DRO (Ms. Rebecca D. Villas) |
Performance Management and Assistance Division
How to avail of service (for walk-in requests):
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
3 | Log in the Report and release the document/s to requesting party. | 2 mins. | DRO (Ms. Rebecca D. Villas) | |||
*** End of Transaction *** | ||||||
Performance Management and Assistance Division
Schedule of Availability of Service:
Monday - Friday 8:00 a.m. - 5:00 p.m.
Who may avail of the Service: CESOs and Eligibles
What are the requirements: Written request from the concerned CES Official
Duration: Within 48 hours from receipt of the request.
How to avail of service:
Performance Management and Assistance Division
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
1 | File written request with the CESB Records Unit | Receive document, attach routing slip and forward it to OED for appropriate | 11 minutes & 30 seconds | Records Officer (Mr. Agustin G. Moquite) | ||
direction. | ||||||
2 | The OED through the Records Unit forwards the request to PMAD for action. | 2 mins. | Records Officer (Mr. Agustin G. Moquite) | |||
3 | Log in the request in the tracking system. Forward the request to the Placement Program Officer. | 3 mins. 3 mins. | DRO (Ms. Rebecca D. Villas) PMAD Chief (Ma. Filipina R. Azanza) |
How to avail of service:
Performance Management and Assistance Division
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
4 | Validate the name of the concerned official requesting for referral and or endorsement in the database then gather information regarding the Official and prepare draft referral/ endorsement letter for review by the Division Cluster Head and then by the Executive Director. | 2 hrs. and10 mins. | Program Officer (Ms. Joana Carla D. Mance) |
How to avail of service:
Performance Management and Assistance Division
Applicant / | Duration of | |||||
Client | Service Provider | Activity | Person in Charge | Fees | Form | |
5 | Referral/ Endorsement letter reviews by Division Cluster Head. | 10 mins. | Director III (Atty. Giselle G. Durana) | |||
6 | Finalize the draft for signature of the Executive Director. Once signed, package the signed letter addressed to the Department Secretary/Agency Head, copy furnished the concerned CES Official and accomplish the mailing request form and transmit the same to FAD. | 35 mins. | Program Officer (Ms. Joana Carla D. Mance) |
How to avail of service:
Performance Management and Assistance Division
Duration of | ||||||
Applicant / Client | Service Provider | Activity | Person in Charge | Fees | Form | |
7 | FAD sends out the letter. | 30 mins. | Courier (Mr. Eduargo S. Bargo) | |||
8 | Record and indicate that the action has already been acted upon in the tracking system. | 5 mins. | DRO (Ms. Rebecca D. Villas) | |||
*** End of Transaction *** | ||||||
Policy, Planning and Legal Division
Schedule of Availability of Service:
Monday – Friday
8:00 a.m. – 5:00 p.m. without noon break
Who May Avail of the Service: General Public particularly government officials and employees
What are the Requirements: A client presents his/her written query
Duration: Within 7 days
Policy, Planning and Legal Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
1 | Submit a written query on policy and/or legal matters. | Receive the written query. | 10 mins. | Records Officer (Mr. Agustin G. Moquite) | ||
2 | The written query is forwarded to the OED with the attached routing slip for appropriate direction. | 2 mins. | Records Officer (Mr. Agustin G. Moquite) |
Policy, Planning and Legal Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
3 | Indicate instruction to the Policy, Planning and Legal Division (PPLD) in the | 5 mins. | Executive Director (Ma. Anthonette V. Allones) | Document Tracking Slip | ||
routing slip. | ||||||
4 | Note the instruction in the log book and refer the query to PPLD. | 3 mins. | Records Officer (Mr. Agustin G. Moquite) | |||
5 | Assign the query to the staff in charge . | 1 min. | PPLD Chief (Atty. Giselle G. Durana) | Document Tracking Slip |
Policy, Planning and Legal Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
6 | Answer the issue or concern in written form. | Within 7 days | PPLD Chief or Technical Staff (Atty. Giselle G. Durana/ Mr. Donan L. | Document Tracking Slip | ||
Sazon/ Ms. Elaine A. Quiano) | ||||||
7 | Review the written reply. | 1 hr. | PPLD Chief (Atty. Giselle G. Durana) | Document Tracking Slip |
Policy, Planning and Legal Division
How to avail of service (phone-in clients):
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
8 | The written reply is forwarded to the Office of the Director III for review/ endorsement to | 1 hr. | PPLD Chief (Atty. Giselle G. Durana) | |||
the OED. | ||||||
9 | The written reply is forwarded to the OED for review. | 30 mins. | Director III (Atty. Giselle G. Durana) |
Policy, Planning and Legal Division
How to avail of service (phone-in clients):
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
10 | The written query is approved and signed by the Executive | 10 mins. | Executive Director (Atty. Ma. Anthonette V. Allones) | |||
Director. | ||||||
*** End of Transaction *** | ||||||
Policy, Planning and Legal Division
Schedule of Availability of Service:
Monday – Friday
8:00 a.m. – 5:00 p.m. without noon break
Who May Avail of the Service: General Public particularly government officials and employees
What are the Requirements:
Phone-in Client
A client identifies himself/herself on the phone and presents his/her issue or concern
Walk-in Client
A client proceeds to the CESB office and presents his/her issue or concern to the Officer of the Day
Policy, Planning and Legal Division
How to avail of service (phone-in client):
Duration of | ||||
Applicant / Client | Service Provider | Activity | Person in Charge | |
1 | The client calls the PPLD and presents his/her concern or issue. | The PPLD Point Person receives the phone-in query and attends to his/her issue or concern. | 3 mins. | Officer of the Day (Donan L. Sazon, Romil F. Tuando, Elaine Grace A. Quiaño, Michael F. Laguio, Ryan M. Domingo, Michael G. Dolar) |
2 | The PPLD Point Person answers the issue or concern. | 24 mins. | Officer of the Day (Donan L. Sazon, Romil F. Tuando, Elaine Grace A. Quiaño, Michael F. Laguio, Ryan M. Domingo, Michael G. Dolar) | |
*** End of Transaction *** | ||||
Policy, Planning and Legal Division
How to avail of service (walk-in client):
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | |
1 | The client goes to the PPLD and presents his/ her concern. | The PPLD Point Person receives the client and attends to his/ her issue or concern. | 3 mins. | Officer of the Day (Donan L. Sazon, Romil F. Tuando, Elaine Grace A. Quiaño, Michael F. Laguio, Ryan M. Domingo, Michael G. Dolar) / Atty. Giselle G. Durana |
2 | The PPLD Point Person will answer the issue or concern. | 24 mins. | Officer of the Day (Donan L. Sazon, Romil F. Tuando, Elaine Grace A. Quiaño, Michael F. Laguio, Ryan | |
M. Domingo, Michael G. Dolar) / Atty. Giselle G. Durana | ||||
*** End of Transaction *** | ||||
Policy, Planning and Legal Division
Schedule of Availability of Service:
8:00 a.m. – 5:00 p.m. with noon break
Who May Avail of the Service: All government departments and agencies
What Are the Requirements: Formal Letter-Request
Duration: Within 48 hours
How to avail of service:
Policy, Planning and Legal Division
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | |
1 | Send a formal letter-request as regards the type and contents of the report. | Receive document, attach routing slip and forward it to OED for instructions. | 3 mins. | Records Officer (Mr. Agustin G. Moquite) |
2 | The OED forwards the request to PPLD-MIS for data extraction. | Records Officer (Mr. Agustin G. Moquite) | ||
3 | The PPLD-MIS generates the data. | 30 mins. to 1 hr. | IT Officers (Mr. Michael F. Laguio/ Mr. Ryan M. Domingo) | |
4 | Transmittal letter with the attached generated report is sent to the client once approved by the OED. | IT Officers (Mr. Michael F. Laguio/ Mr. Ryan M. Domingo) | ||
*** End of Transaction *** | ||||
Finance and Administrative Division
Schedule of Availability of Service:
Monday – Friday 8:00 a.m. – 5:00 p.m.
Who May Avail of the Service: General Public What are the Requirements: None Duration: 22 minutes & 30 seconds
Finance and Administrative Division
How to avail of service:
Duration of | ||||||
Applicant / Client | Service Provider | Activity | Person in Charge | Fees | Form | |
1 | Secure Visitor’s Pass. | Advise the client to proceed to the Reception Area. | 1 min. | Guard on Duty (Mr. Samuel Maboloc/ Mr. Raymund De Leon) | ||
2 | Submit documents/ papers. | Receive the documents/ papers from the client and log it in the logbook. | 1 min. | Records Officer (Mr. Agustin G. Moquite) | ||
3 | Wait for copy of received documents/ papers. | Give copy of received documents/ papers to the client. | 30 secs. | Records Officer (Mr. Agustin G. Moquite) |
Finance and Administrative Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
4 | Record in the logbook the documents/ papers received. a.) If Query – attach routing slip and forward to the Office of the Executive Director (OED) for instructions; or b.) Documents other than query (e.g. clearances, registration forms, etc.) are directly forwarded to concerned divisions. | 10 mins. | Records Officer (Mr. Agustin G. Moquite) |
Finance and Administrative Division
How to avail of service:
Applicant / Client | Service Provider | Duration of Activity | Person in Charge | Fees | Form | |
5 | Documents/ papers coming from the | 10 mins. | Records Officer (Mr. Agustin G. | |||
OED are forwarded to concerned divisions for appropriate action. | Moquite) | |||||
*** End of Transaction *** | ||||||
Finance and Administrative Division
Schedule of Availability of Service:
8:00 a.m. – 5:00 p.m. without noon break
Who May Avail of the Service: All CESOs and CES Eligibles/CSEEs
What Are the Requirements:
A letter addressed to Executive Director requesting for refund of training fee;
Signed training application form indicating training rules/guidelines;
Letter of invitation/confirmation from the CESB;
Official receipt/s
Duration: One (1) hour
Finance and Administrative Division
How to avail of service:
Applicant / Client Service Provider Duration of Activity
Person in Charge
1 | Client submits letter and other pertinent | Receive document, attach routing slip | 11 minutes & | Records Officer |
documents to the Executive Director | and forward it to OED for appropriate | 30 seconds | (Mr. Agustin G. | |
requesting refund of payment made. | direction. | Moquite) | ||
2 | The OED through the Records Unit | 2 mins. | Records Officer | |
forwards the request to the concerned | (Mr. Agustin G. | |||
division for review/ recommendation. | Moquite) | |||
3 | The division concerned reviews | One (1) hr. | Concerned | |
request and once verified, prepares | (if no | personnel/ division | ||
disbursement voucher to be forwarded | discrepancy) | chief | ||
to FAD. |
Finance and Administrative Division
How to avail of service:
Duration of | |||
Service Provider | Activity | Person in Charge | |
4 | FAD prepares related documents and seeks for approval of the Director III for transactions amounting to P 20,000.00 and below, and approval of the Executive Director for transactions higher than P 20,000.00. | 10 mins. | Accountant/ Budget Officer/ Administrative Assistant (Ms. Amalia A. Dela Torre/ Ms. Cristina P. Maya/ Ms. Carmen Q. Balingit) |
5 | FAD prepares and releases check. | Maximum of 3 days | Cashier/ Administrative Aides (Ms. Yvonne C. dela Cruz/ Ms. Mylene G. Villasis/ Ms. Delia M. Castillo) |
*** End of Transaction *** | |||
Schedule of Availability of Service:
Monday – Friday
8:00 a.m. – 5:00 p.m. without noon break Who May Avail of the Service: General Public What are the Requirements: None Duration: Ten (10) to fifteen (15) minutes
Help us to continuously improve our services by doing any of the following:
Accomplish our Feedback Form for Eligibility and Rank Appointment services and put in the Suggestion Box located in front of the Eligibility and Rank Appointment Division;
For our other services, you may send your feedback through email at:
[email protected] or call (02) 951-4981 to 85/ 336-1984;
Talk to our Officer of the Day at the Public Assistance and Complaints Desk; or
Dial the President’s Hotline or 8888 for any complaint.