CESB retains ISO 9001 certification for 7th straight year

Wednesday | November 8, 2017

“This isn’t actually news, this is our way of work,” says CESB Executive Director Maria Anthonette Velasco-Allones during the announcement of the retention of the ISO 9001:2008 certification for services under eligibility and rank appointment processes by the Tuv Nord Philippines last 06 November 2017.

In its 7th consecutive year of ensuring quality service delivery through strict implementation of the established Quality Management System (QMS), Tuv Nord Philippines auditors Jennifer Pambid and Jocelyn Magat lauded the CESB Management for providing necessary resources needed for the effective implementation of the QMS such as the procurement of shredder machine, installation of the Procurement, Inventory and Property Management System, and improvement of the stock room, among others.

In 2010, the CESB obtained its ISO 9001 certification by the same certifying body. The ISO 9001, a Greek term which means “equal”, was institutionalized by the International Organization for Standardization to aid organizations in effectively fulfilling requirements and enhancing customer satisfaction. In the same manner, the established QMS of the CESB seeks to ensure quality service with the highest standards demanded by the agency and expected by its client.

Concomitantly, the CESB is gearing toward ISO 9001:2015 certification to include its two (2) other core processes, namely: professional development and performance evaluation processes.